Shipping and Returns

International Shipping Rates are subject to confirmation by the Freight company. Email us if your country is not listed for shipping.

At Embellish® Atelier, we are dedicated to providing you with a quick and affordable shipping service - we charge you simply what it costs us.  Orders received will be processed and dispatched within 1 working day. If there are any delays, you will be notified. We offer standard (typically 3 - 5 days) and express (overnight to major cities) postage through Australia Post.  For customers using our new website Standard postage is currently FREE. To request Express Post please this Service to your Order. More details of delivery times can be found on the Australia Post website. We strongly recommend Express Post for urgent orders and can provide tracking details on all items.

Please note that once your order is placed we are unable to make changes or cancel your order. If you have made an error in your delivery address please contact us at info@embellish-hats.com immediately. In the event that your order has already been dispatched, Embellish® Atelier takes no responsibility for incorrect details entered.

International orders: Please contact us for our shipping costs prior to purchase. We send your items via Australia Post (with tracking) and your address will determine the delivery time and shipping costs.

Once an order has been shipped, a dispatch email will be sent to you with tracking details. Any delivery date that is specified is an estimate only and Embellish Atelier will not be liable for any loss or damage suffered by you through any delay in delivery.  You can track your parcel at www.auspost.com.au/track

Deliveries must be signed for. We recommend a business address or an address where someone can sign for your delivery between 9am and 5pm.

We process hat orders on business days, which are Monday to Friday and exclude public holidays in New South Wales. Orders are processed by 14:00 AEST each business day. 

Cancellation of orders

Embellish Atelier may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Return & Exchange of items

Any return of products to us by you will be governed in accordance with our Returns Policy. A refund will only be considered if the goods are faulty (unless caused by you), have been incorrectly described or are different to goods you have ordered.  Returns must be received in original condition with all tags still attached. The goods must not have been worn or damaged.  Returned items not received in their original state will be automatically returned to the customer so please take due care when trying on your order.

We are unable to credit original shipping costs.

Returns can be sent to the below address and must include your original invoice and returns sheet:

128 Victoria Road
Rozelle, NSW 2039
Australia

Faulty items

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the headwear you purchase. We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. You can email info@embellish-hats.com if you believe your item has a fault.